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FAQ

Are my Payment Details Secure?

Your payment details are very secure and you can use any Mastercard, Visa or Maestro card, American Express as well as PayPal. We do not share your personal data with any third parties.

Do you Ship Internationally?

Yes, our shipping rates are variable and will adjust to your location, have a look at our shipping policies page for more info.

What If I Want to Return an Order?

We try our best to ensure you will love all our items but if you are unhappy about any product you have purchased please check out our refund policy.

There’s an Item I do not Want in a Gift Bundle, can I Swap it for Another Item of the Same Price?

If you would like to swap an item in a gift bundle please contact us and we will do our best to accommodate you.

You Say You Plant Trees, How Does this Work?

When you purchase a Clearstone product we pledge to remove 1kg of ocean plastic or plant 5 trees? We work with Verdn who are partnered with Empower AS and Eden Reforestation Projects. Once you place an order with us you are emailed with information on where and when your trees will be planted and information about the local community which you are helping.

What is the 1% for the Planet Club?

As members of the 1% for the planet, 1% of all our revenue goes to preserve the environment, giving to organisations that focus on one of 6 core issues: climate, land, water, food, wildlife and pollution. Check out this link for more info! https://www.onepercentfortheplanet.org/